Privacy Policy
ForwardLine · Milton, Ontario
Who we are
ForwardLine is a business based in Milton, Ontario, Canada. We provide call answering and booking services for local trades companies. You can reach us about this policy at hello@forwardline.ca.
What information we collect
We collect the information we need to answer calls and book jobs on behalf of the businesses we work with. This may include names, phone numbers, email addresses, and the details a caller shares about their service needs. When you fill out our contact form, we collect the details you give us, such as your name, company name, phone number, and email.
How we use your information
We use your information to answer calls, book appointments, send reminders and confirmations, reply to your texts and chats, and follow up with customers. We also use it to run our service and to respond to your questions.
Text messages and consent
We may send you text messages about your inquiry and your appointments. Message frequency varies. Message and data rates may apply. You can reply HELP for help or STOP to opt out at any time. Your mobile number and your text-message consent are never sold or shared with third parties for marketing purposes.
How we share information
We do not sell your information. We share details only as needed to run our service — for example, with the business whose calls we answer for you, or with the tools we use to send texts and reminders. We may share information when required by law.
How we keep your information
We take reasonable steps to protect your information. We limit access to the people who need it to run our service.
How long we keep your information
We keep your information only as long as we need it to run our service and to meet our legal duties.
Your choices
You can ask us to show you the information we hold about you, fix anything that is wrong, or delete it where we are able to. To make a request, email us at hello@forwardline.ca. You can opt out of text messages at any time by replying STOP.
Changes to this policy
We may update this policy from time to time. When we do, we'll post the updated version on this page.
Contact us
If you have any questions about this policy, email us at hello@forwardline.ca.
This is a draft for legal review and is not final legal advice.