Never miss another call.
ForwardLine answers your HVAC calls 24/7, books the job, and texts you the details. Based in Milton. Serving Halton.
ForwardLine
virtual receptionist
Sound familiar?
You're on a job and can't pick up.
After-hours calls go to voicemail.
Missed callers call the next company on Google.
A lead that waits is a lead that calls someone else.
How it works
Your calls come to us when you can't answer.
Your number stays the same. Calls you can't take are forwarded to ForwardLine.
We answer, help the customer, and book the job.
The receptionist introduces itself, asks the right questions, and books a visit into your calendar.
You get a text with the details. That's it.
A short summary lands on your phone. The customer gets a confirmation text too.
What you get
24/7 call answering
Day and night, every call gets picked up.
Jobs booked into your calendar
We book the visit straight into your schedule.
Missed callers texted back
If a call slips by, we text the customer back.
Reminders so customers show up
A quick reminder keeps appointments on track.
Gas smell or CO alarm?
Callers are told to get outside and call 911 or Enbridge Gas. You're alerted right away.
We're local too.
Based in Milton. Working with trades across Halton.
Milton · Oakville · Burlington · Halton Hills (Georgetown, Acton)
Questions, answered straight
Will my customers know it's not a person?
Yes. It introduces itself as a virtual receptionist and can transfer the call to you when needed.
What if it can't answer a question?
It takes a message and you get the details right away.
What about emergencies?
Callers who mention a gas smell or CO alarm are told to get outside and call 911 or Enbridge Gas. You're alerted right away.
Do I keep my phone number?
Yes. Your calls are forwarded to us when you can't answer.
How fast can I start?
About a week.
How much does it cost?
It depends on your call volume. Book a 15-minute call and we'll give you a clear monthly price.
Is there a long contract?
No. Month to month.