How it works
Three simple steps. You keep your number, your customers get help, and you get a text with the details.
Your calls come to us when you can't answer
Your phone number stays the same. When you're on a job or after hours, the call forwards to ForwardLine so it never goes to voicemail.
We answer, help the customer, and book the job
The virtual receptionist introduces itself, asks the right questions, and books a visit straight into your calendar. The customer gets a confirmation text.
You get a text with the details. That's it.
A short summary lands on your phone — who called, what they needed, and when the job is booked. No notes to chase down.
A sample call
A homeowner in Milton calls. Their furnace stopped. Here's how it goes.
Hi, my furnace stopped working this morning and it's getting cold.
Hi, this is ForwardLine, the virtual receptionist for your HVAC company. I can help. Is the furnace making any strange noises, and is there any gas smell?
No gas smell. It just won't turn on.
Thanks. I can book a technician to come out. We have a visit available tomorrow morning between 9 and 11. Does that work?
Yes, that works.
Great, you're booked for tomorrow between 9 and 11. I'll text you a confirmation now.
New booking: Furnace not starting. Customer in Milton, no gas smell. Visit booked tomorrow 9–11am. Customer texted a confirmation.
You stay in control
You choose your hours
Tell us when to take calls and when to pass them straight to you.
You choose which calls ring you directly
Some calls can come to you first. The rest come to us when you can't pick up.
You choose what gets booked
Set the jobs and time slots you want booked without checking with you.
Setup takes about one week.